Integration should be the least of your implementation challenges. This session will explain how the Force.com platform lets you integrate with your back-office and ERP applications using Web services and repeatable design patterns. Hear real-life examples of IT success in integrating Force.com applications with ERP solutions such as Oracle and SAP.

Featuring Appirio customer Thomson Reuters.

Knowledge-centered support (KCS) has quickly become the standard in high-tech service centers—but are you ready for it? What does that mean for your customers and agents? Come and learn how you can create and deliver a KCS-focused support process to the delight of your customers and service representatives.

Featuring Appirio customers Qualcomm and ACI Worldwide

Ready to deliver innovative solutions to customers while growing a services business using the cloud-computing model? No problem! Join us to learn from a panel of top consulting firms that have evolved from traditional systems integrators to leaders that are helping to transform our industry to cloud computing.

Theres no more exciting time for a company than finally going live with a new customer service solution. Listen to your peers define their experiences of go-live and share with you their lessons learned over the last year.

Featuring Appirio customer Innovapost

The buzz is true: Cloud computing is revolutionizing the education industry. Why do many believe that "education on demand" is *vital* to the future success of our institutions and their students? Join us to learn how cloud applications such as salesforce.com and Google plus social networks like Twitter and Facebook are being used to reinvent our educational institutions. From recruiting and retention to student information tracking, to alumni development... all in the cloud!

Featuring Appirio customer New Leaders for New Schools.

Getting into a deal is one thing, but effectively closing it is something different. How can you make each rep as effective as your top performers? Hear how companies successfully guide and control individual sales behavior for maximum success. Take home tips you can apply to embed sales methodologies and replicate sales success in your organization.

Featuring Appirio customer BMC Software

Join us for a discussion with top IT thought leaders about maximizing the value of the Force.com platform for your development organization. Hear insights and best practices on how to automate critical business processes, integrate with other systems, and improve your partnership with business users.

Featuring Appirio customer Thomson Reuters