Yesterday I attended a Service and Support breakout session where one of our customers presented. He demonstrated a customization that one of our consultants developed, then paused.
"I'm going not going to wait until the end of my speech to share my take-aways with you," he said.
I want to share a take-away right now, and this is it: When someone tries to tell you about the things that aren't possible in Salesforce, don't pay any attention. Call Glenn Weinstein at Appirio, and he'll find a way to make it possible.I was seated next to Glenn at that moment, and we turned to look at each other. "Now that's a customer," Glenn said. It was a great moment, and one we'll try to repeat as often as we can.