*What is the Service Cloud?
How Mobile Devices Are Changing Today's Field Service Organizations
Wednesday, December 8, 12:15 p.m. - 1:15 p.m.
Learn how smart companies today are using mobile access to Salesforce to dramatically increase the efficiency and case volume of their field service teams. You’ll see demos from successful Salesforce customers who traded in clipboards and paper forms for mobile devices.
*Why I Moved from Siebel to the Service Cloud
Wednesday, December 8, 3:15 p.m. - 4:15 p.m.
This is a panel discussion that covers why some former Siebel customers decided to move from their on-premises solution to salesforce.com's Service Cloud. Learn why they moved, how they did it, and what their results are.
Roundtable with the Service Cloud Pros