Here are our recommended sessions for Cloud Powered Service - enterprises using Salesforce to build cloud-powered service organizations that delight customers and agents alike.

Key KPIs for Customer Service & Support
Tuesday August 30th, 2:00-3:00 p.m.
In this session, Service Cloud customers will discuss the key performance indicators (KPIs) they’ve focused on at different stages of their Service Cloud deployments.

Service Cloud Kick-off: The New Realities of Customer Service
Wednesday August 31st, 12:30-1:30 p.m.
This session will examine the changes underway in customer service and the opportunities for companies that are looking for innovative ways to create a better customer experience.

Around the World in 60 Minutes: Multi-Language Knowledge Base
Wednesday August 31st, 2:00-3:00 p.m.
Going global? Your knowledge base should follow your move. Join this session in the discovery of new worlds and learn how to optimize your multi-language self-service.

Launching & Advancing Your Service Cloud Consulting Practice
Thursday September 1st, 3:30-4:30 p.m.
Thinking about building a Service Cloud implementation practice? Hear firsthand from your peers who’ve built some of the world’s most successful companies focused on delivering the Service Cloud.